PyData Tel Aviv 2024

As data analysts, we are often called to derive insights and action items from the feedback our users provide. Traditional analysis tools are great when the feedback is given to us in categorical formats - for example, yes/no or multiple choice responses, but often fall short when it comes to free-text. I will show how I used the BertTopic Python package to leverage the power of Deep Learning and Language Models in order to embed and cluster and visualise feedback texts in a way that tells a meaningful story, a story that sheds light on the pain points and desires of our end-users.